AI connector support

For organization access, ask your RetailHardHat owner or administrator. For product help, contact sales@retailhardhat.com.

Troubleshooting

• Use the canonical MCP endpoint—not the login page or a development URL.
• If authorization expires, start account linking again from your AI provider.
• If a tool is missing, check the connection's selected modules and access mode.
• If a write is pending, review it in Settings → MCP; it has not executed yet.
• If an execution outcome is uncertain, inspect application records before issuing a new request.

Share the provider, tool name, time and non-sensitive error text. Do not send access tokens, refresh tokens, passwords, file contents or private customer records.